Warranty
GREEN WALLBOX Spółka z ograniczoną odpowiedzialnością, 30-551 Kraków, ul. Limanowskiego 3/24, provides a quality guarantee for the car chargers (Wallbox) it sells.
GREEN WALLBOX Sp. z o.o. provides free shipment of the device (door – to – door) during the warranty period for repair.
GREEN WALLBOX Sp. z o.o. provides after the warranty period the possibility of repair against payment and shipment of the device (door – to – door).
In order to facilitate the realization of warranty rights, it is recommended to keep the original packaging in which the device was delivered.
The quality guarantee covers defects in the operation of the device arising during the period of its validity and caused by internal causes.
The warranty covers the entire device in the condition in which it was delivered.
The warranty does not cover damage caused by external factors, in particular mechanical damage, the effects of incorrect or inconsistent with the instructions for installation, connection or use, including the effects of surges and lightning. The warranty does not cover aging of the device and loss of appearance, especially under the influence of weather conditions.
The loss of rights under the quality warranty occurs in the event of unauthorized disassembly of the device and as a result of self-repair, in particular, as a result of opening or unsealing the housing.
GREEN WALLBOX Sp. z o.o. guarantees to repair the device and restore it to working order or replace it with a defect-free device within 14 days of receipt.
In order to exercise the warranty, you must notify GREEN WALLBOX Sp. z o.o. by sending an email to info@greenwallbox.com and, in accordance with the instructions, send the device in the original packaging or packaging that ensures that the device is not damaged in transit.
Upon receipt of a claim, GREEN WALLBOX provides free courier service to exercise warranty rights and sends the repaired device to the sender’s address without charge. If the device is delivered by other means, delivery costs are not reimbursed.
To order a repair after the warranty period or to make a repair not covered by the warranty during the warranty period, notify GREEN WALLBOX by sending an email to info@greenwallbox.com and, in accordance with GREEN WALLBOX’s instructions, send the device in its original packaging or packaging that ensures that the device is not damaged in transit.
Before making a chargeable repair, GREEN WALLBOX will determine its cost and await confirmation from the principal. If the order is not confirmed, the device will be returned without charging any fees, including fees for the use of door – to – door service.
The warranty period is specified in months, years or months or years. The warranty period counts from the date of receipt of the equipment by the recipient and ends after the expiration of the corresponding number of months, years or months and years on the same day of the month in which the counting period began.
Notification of a defect to info@greenwallbox.com during the period of the quality guarantee is sufficient to exercise the rights under it independently.
The warranty period for vehicle chargers is specified in the sales document and is not less than 24 months.
GREEN WALLBOX Sp. z o.o. guarantees to repair the device and restore it to working order or replace it with a defect-free device within 14 days of receipt.
In order to exercise the warranty, you must notify GREEN WALLBOX Sp. z o.o. by sending an email to info@greenwallbox.com and, in accordance with the instructions, send the device in the original packaging or packaging that ensures that the device is not damaged in transit.
Upon receipt of a claim, GREEN WALLBOX provides free courier service to exercise warranty rights and sends the repaired device to the sender’s address without charge. If the device is delivered by other means, delivery costs are not reimbursed.
To order a repair after the warranty period or to make a repair not covered by the warranty during the warranty period, notify GREEN WALLBOX by sending an email to info@greenwallbox.com and, in accordance with GREEN WALLBOX’s instructions, send the device in its original packaging or packaging that ensures that the device is not damaged in transit.
Before making a chargeable repair, GREEN WALLBOX will determine its cost and await confirmation from the principal. If the order is not confirmed, the device will be returned without charging any fees, including fees for the use of door – to – door service.
The warranty period is specified in months, years or months or years. The warranty period counts from the date of receipt of the equipment by the recipient and ends after the expiration of the corresponding number of months, years or months and years on the same day of the month in which the counting period began.
Notification of a defect to info@greenwallbox.com during the period of the quality guarantee is sufficient to exercise the rights under it independently.
The warranty period for vehicle chargers is specified in the sales document and is not less than 24 months.